Using the assistance of our service you can have every confidence in its quality as every customer is
very important for us. That's why we recommend considering reading our money back guarantee details
before filling in the order form. The acknowledgement of reciprocal obligations by customers and our
team definitely helps us to work with confidence, assisting you at the highest level.
The money-back feature is seldom required by our customers as we're able to complete orders of various
intricacy levels, but we think that such possibility must be provided at all times. There is also a
revision option to satisfy every single requirement.
If the situation you have got corresponds the cases listed below, you can definitely expect to get your
money back. Keep in mind that it is possible receive not only a part of the paid amount back but also
the full cost of your order. However, it depends on several conditions
- The customer made two identical orders by mistake
In case of finding yourself in such a situation, we recommend our customers to get ahold of our
support department and inform us at the earliest opportunity. Bear in mind, the quicker it's done,
the more likely it is that your order hasn’t been given to our professional yet, which means you’ll
receive a 100% refund, that’s why the order form checking must be done thoroughly.
- Customer had cancelled their order before its processing started
This case speaks for itself. You can get the whole sum back if the writer has not been found by the
- Too many tasks at hand
The skillsets of our professionals allow us to handle a vast range of order types, but even so,
because of various unforeseen events or a really heavy workload, the availability of our writers can
- Ordered once - paid twice
Despite the fact that we attentively monitor all the bills and orders, double-billing might happen,
but extremely rarely. Contact our support agents the instant you realize that you paid double the
price for one order. Keep in mind, you'll be able to get a full refund only after providing us with
the copies of your receipts.
This type of a refund will be fulfilled when your case is found matching one of those described in this
- Late delivery
It can happen in case of some unforeseeable circumstances. The sum of a refund is discussed with the
customer and is affected by a number of aspects. In order to avoid this type of situations, the
customers have to be very careful as well. Sometimes it is hard for us to begin working on the order
because the customer has not sent us some important documents. In this situation, it is impossible
to receive a refund. Therefore, we advise uploading every important file just after filling in the
- Cancelling the order while it’s been assigned to our expert
Under these circumstances, you can receive about 70% of your spendings back, and the rest will be
used to cover the writer's time and effort. But if over half of time left to the due date passed,
you would get no more than 50% of your money back.
- Customer is dissatisfied after getting their final result
If you're not satisfied with the result, we offer you a possibility for your complaints to be
investigated by our managers. If it's really our fault and your complaints are reasonable, we'll
provide you with a partial refund based on the circumstances. Because of our writers' abilities,
their good track record and dependability, such situations hardly ever take place.
- Plagiarized works
Our primary aim when working on your tasks is to use only on-topic and trustworthy information that
is fascinating and unique. Yet, if you send us some evidence that your work turned out to be
plagiarized, we'll look into your case and, depending on the results, we will offer you a revision
or partial refund.
- In case the mark you received for the paper written by our service isn't as great as you've expected
it to be.
We always endeavor to do our best, but we cannot guarantee the greatest mark because it often
depends on your teacher's or professor's discretion.
- Formatting, editing, proofreading
Take into account that this kind of services with the previously prepared paper is always performed
without making any alterations to your work’s content. We're not liable for any complaints regarding
When we confirm that your request for a refund is well-founded, it will take no longer than five working
days for your money to be given back. In case there are some issues with the transaction relating to any
third-party organizations, keep in mind that such complaints are not subject to review.
Also, we offer the money-back option for the sum of more than 10 USD because otherwise it barely covers
the transaction fees. If you wish to receive a refund instantly, you are given an opportunity to keep
this amount on your account to use it for your future orders.